FAQs

Orders and Shop Listings

Do you take custom orders?

Yes I am more than happy to accept custom orders at this time; please contact me to discuss your requirements.

What is a B-Side and/or Rarity?

B-Sides – sometimes bloopers occur and here at Beehive HQ we are no different! Occasionally a standard colourway turns out a little different to usual but is still just as beautiful. These misfit skeins are offered up in the shop as B-sides.

Rarities – whilst I love to offer my repeatable colourways in the shop, it is sometimes nice to let loose and try something new! These ‘one of a kind’ (OOAK) skeins are made available in the shop and are not repeatable.

Shipping

How long will my order take to ship?

I aim to ship out orders within 1-3 days of receiving your payment. If in the unlikely event I am unable to meet this deadline, I will contact you to let you know why.

How are orders posted?

UK orders will be sent via Royal Mail First Class and normally take between 1-2 business days to arrive.

Orders from outside of the UK will be sent via Royal Mail International Standard Delivery. Please note that this is a non-trackable service

If you require a postage upgrade, or would like insurance, please contact me prior to purchase.

Customs and import taxes

Will I have to pay customs or taxes?

If you’re purchasing from outside the EU, you may be liable for customs / import charges. All import fees and charges are the responsibility of the customer and Beehive Yarns are not responsible for delays due to customs.

Returns and Cancellations

Do you accept returns?

I want you to be entirely happy with your yarn however if you are not completely satisfied with your purchase please contact me as soon as possible.

Refunds and exchanges may be liable for return shipping costs.

I don’t accept cancellations but please contact me if you have any problems with your order.

Allergens

What is your pet policy?

I dye and package my yarn in my home, where I live with two cats. My cats are not allowed near the dyeing process or in the room where my yarn is stored. Whilst I take care that my cats do not come into contact with the yarn and other items I stock, I would advise shopping with caution if you suffer from severe allergies.

Do you use scented woolwash/soap/other allergens?

I am mindful that many people have allergies to certain products and therefore do not use strong-scented woolwash on my yarn. Once dyed, all Beehives Yarns has a bath in a mild dishwashing detergent (Fairy!) before being thoroughly rinsed and dried. I do not use scented products in my packaging.

Aftercare

How do I wash items made with your yarn?

Whilst superwash yarn in particular is often machine washable at low temperatures, I would always advise to wash handknits separately by hand in luke-warm water and a mild detergent and to dry flat.

Will the colours bleed?

All our yarn is rinsed thoroughly after dyeing to remove excess dye however it is entirely normal for hand-dyed yarn to bleed a little on the first wash, particularly strong colours such as red or turquoise. I would therefore advise washing items separately by hand and rinsing several times on the first wash.

Privacy Policy

How will you use my data?

When you make a purchase from Beehive Yarns via Etsy you will need to provide your address details. I will only use your shipping and billing address, and contact information:

  • To communicate with you about your order
  • To fulfil your order
  • For legal reasons (like paying taxes)

All of our shop policies can also be found in our Etsy store. If you have any questions, please do not hesitate to Contact Us